Política de privacidade

POLÍTICA DE PRIVACIDADE

Atualizado em 20/03/2024

A Tamboro (“nós”, “nosso” ou “nos”) está comprometida em proteger sua privacidade. Esta Política de Privacidade explica como as suas informações pessoais são coletadas, usadas e divulgadas pela Tamboro.

Esta Política de Privacidade se aplica ao nosso site e seus subdomínios associados (coletivamente, nosso “Serviço”) juntamente com nossa plataforma, Conversaria. Ao acessar ou usar nosso Serviço, você indica que leu, compreendeu e concorda com nossa coleta, armazenamento, uso e divulgação de suas informações pessoais, conforme descrito nesta Política de Privacidade e em nossos Termos de Serviço. Esta Política de Privacidade foi criada com Termify.

Definições e termos-chave

Para ajudar a explicar as coisas da forma mais clara possível nesta Política de Privacidade, sempre que qualquer um destes termos for referenciado, são estritamente definidos como:

Cookie: pequena quantidade de dados gerada por um site e salva pelo seu navegador. Ele é usado para identificar seu navegador, fornecer análises e lembrar informações sobre você, como sua preferência de idioma ou informações de login.
Empresa: quando esta política menciona "Tamboro", “Empresa”, “nós”, “nos” ou “nosso”, refere-se à TAMBORO EDUCACIONAL S/A, Rua Visconde de Caravelas, 111, Botafogo, Rio de Janeiro, RJ, Brasil, que é responsável pelas suas informações sob esta Política de Privacidade.
País: onde a Tamboro ou os proprietários/fundadores da Tamboro estão baseados, neste caso é o Brasil.
Cliente: refere-se à empresa, organização ou pessoa que se inscreve para utilizar o Serviço Conversaria para gerenciar o relacionamento com seus consumidores ou usuários do serviço.
Dispositivo: qualquer dispositivo conectado à Internet, como telefone, tablet, computador ou qualquer outro dispositivo que possa ser usado para visitar a Conversaria e usar os serviços.
Endereço IP: Cada dispositivo conectado à Internet recebe um número conhecido como endereço de protocolo de Internet (IP). Esses números geralmente são atribuídos em blocos geográficos. Muitas vezes, um endereço IP pode ser usado para identificar o local a partir do qual um dispositivo está se conectando à Internet.
Pessoal: refere-se aos indivíduos que são empregados pela Tamboro ou estão sob contrato para realizar um serviço em nome de uma das partes.
Dados Pessoais: quaisquer informações que direta, indiretamente ou em conexão com outras informações — incluindo um número de identificação pessoal — permitam a identificação ou identificabilidade de uma pessoa física.
Serviço: refere-se ao serviço prestado pela Conversaria conforme descrito nos termos relativos (se disponíveis) e nesta plataforma.
Serviço de terceiros: refere-se a anunciantes, patrocinadores de concursos, parceiros promocionais e de marketing e outros que fornecem nosso conteúdo ou cujos produtos ou serviços acreditamos que possam lhe interessar.
Site: Site da Conversaria, que pode ser acessado através desta URL: www.conversaria.com.br
Você: uma pessoa ou entidade registrada na Conversaria para usar os Serviços.

Quais informações nós coletamos?

Coletamos informações suas quando você visita nosso site, se registra em nosso site, faz um pedido, assina nossa newsletter, responde a uma pesquisa ou preenche um formulário.

Nome / Nome de usuário
Número de telefone
Endereço de e-mail
Senha (criptografada)

Também coletamos informações de dispositivos móveis para uma melhor experiência do usuário, embora esses recursos sejam totalmente opcionais:

Câmera (fotos e vídeo): conceder permissão de câmera permite ao usuário participar de videochamadas das discussões online presentes na Conversaria diretamente do aplicativo. Você pode negar com segurança permissões de câmera para este site.
Microfone: conceder permissão de microfone permite ao usuário se comunicar por áudio durante as videochamadas das discussões online presentes na Conversaria diretamente do aplicativo. Você pode negar com segurança permissões de microfone para este site.

Como usamos as informações que coletamos?

Qualquer uma das informações que coletamos de você pode ser usada de uma das seguintes maneiras:

Para personalizar a sua experiência (as suas informações ajudam-nos a responder melhor às suas necessidades individuais)
Para melhorar nosso aplicativo (nos esforçamos continuamente para melhorar nossas ofertas de aplicativos com base nas informações e comentários que recebemos de você)
Para melhorar o atendimento ao cliente (suas informações nos ajudam a responder de forma mais eficaz às suas solicitações de atendimento ao cliente e necessidades de suporte)
Para processar transações
Para administrar um concurso, promoção, pesquisa ou outro recurso do site
Para enviar e-mails periódicos

Quando a Tamboro utiliza informações de usuários finais de terceiros?

A Tamboro coletará os Dados do Usuário Final necessários para fornecer os serviços da Conversaria aos nossos clientes.

Os usuários finais podem nos fornecer voluntariamente informações que disponibilizaram em sites de mídia social. Se você nos fornecer tais informações, poderemos coletar informações publicamente disponíveis nos sites de mídia social que você indicou. Você pode controlar a quantidade de informações que os sites de mídia social tornam públicas visitando esses sites e alterando suas configurações de privacidade.

Quando é que a Tamboro utiliza informações de clientes de terceiros?

A Tamboro coletará os Dados do Usuário Final necessários para fornecer os serviços da Conversaria aos nossos clientes.

Recebemos algumas informações de terceiros quando você nos contata. Por exemplo, quando você nos envia seu endereço de e-mail para demonstrar interesse em se tornar um cliente Tamboro, recebemos informações de terceiros que fornecem serviços automatizados de detecção de fraude à Tamboro. Ocasionalmente, também coletamos informações que são disponibilizadas publicamente em sites de mídia social. Você pode controlar a quantidade de informações que os sites de mídia social tornam públicas visitando esses sites e alterando suas configurações de privacidade.

Compartilhamos as informações que coletamos com terceiros?

A Tamboro coletará os Dados do Usuário Final necessários para fornecer os serviços da Conversaria aos nossos clientes.

Poderemos compartilhar as informações que coletamos, tanto pessoais quanto não pessoais, com terceiros, como anunciantes, patrocinadores de concursos, parceiros promocionais e de marketing e outros que fornecem nosso conteúdo ou cujos produtos ou serviços acreditamos que possam lhe interessar. Também poderemos compartilhá-los com nossas empresas afiliadas e parceiros de negócios atuais e futuros e, se estivermos envolvidos em uma fusão, venda de ativos ou outra reorganização comercial, também poderemos compartilhar ou transferir suas informações pessoais e não pessoais para nossos sucessores.

Podemos contratar prestadores de serviços terceirizados confiáveis para executar funções e nos fornecer serviços, como hospedagem e manutenção de nossos servidores e do aplicativo, armazenamento e gerenciamento de banco de dados, gerenciamento de e-mail, marketing de armazenamento, processamento de cartão de crédito, atendimento ao cliente e atendimento pedidos de produtos e serviços que você pode adquirir por meio do aplicativo. Provavelmente compartilharemos suas informações pessoais, e possivelmente algumas informações não pessoais, com esses terceiros para permitir que eles prestem esses serviços para nós e para você.

Poderemos compartilhar partes de nossos dados de arquivos de log, incluindo endereços IP, para fins analíticos com terceiros, como parceiros de análise da web, desenvolvedores de aplicativos e redes de anúncios. Se o seu endereço IP for compartilhado, ele poderá ser usado para estimar a localização geral e outros dados técnicos, como velocidade de conexão, se você visitou o aplicativo em um local compartilhado e o tipo de dispositivo usado para visitar o aplicativo. Eles podem agregar informações sobre nossa publicidade e o que você vê no aplicativo e, em seguida, fornecer auditoria, pesquisa e relatórios para nós e nossos anunciantes.

Também poderemos divulgar informações pessoais e não pessoais sobre você ao governo, autoridades responsáveis pela aplicação da lei ou entidades privadas, conforme considerarmos, a nosso exclusivo critério, necessário ou apropriado para responder a reclamações, processos legais (incluindo intimações), para proteger nossos direitos e interesses ou os de terceiros, a segurança do público ou de qualquer pessoa, para prevenir ou impedir qualquer atividade ilegal, antiética ou legalmente acionável, ou para cumprir de outra forma ordens judiciais, leis, regras e regulamentos aplicáveis.

Onde e quando as informações são coletadas de clientes e usuários finais?

A Tamboro coletará os Dados do Usuário Final necessários para fornecer os serviços da Conversaria aos nossos clientes.

A Tamboro coletará informações pessoais que você nos enviar. Também poderemos receber informações pessoais sobre você de terceiros, conforme descrito acima.

Como usamos seu endereço de e-mail?

Ao enviar seu endereço de e-mail neste site, você concorda em receber nossos e-mails. Você pode cancelar sua participação em qualquer uma dessas listas de e-mail a qualquer momento clicando no link de cancelamento ou outra opção de cancelamento de inscrição incluída no respectivo e-mail. Enviamos e-mails apenas para pessoas que nos autorizaram a contatá-los, seja diretamente ou por meio de terceiros. Não enviamos e-mails comerciais não solicitados porque odiamos spam tanto quanto você.

Ao enviar seu endereço de e-mail, você também concorda em nos permitir usar seu endereço de e-mail para segmentação de público-alvo de clientes em sites como o Facebook, onde exibimos publicidade personalizada para pessoas específicas que optaram por receber nossas comunicações.

Os endereços de e-mail enviados apenas através da página de processamento de pedidos serão usados com o único propósito de enviar informações e atualizações relativas ao seu pedido. Se, no entanto, você nos forneceu o mesmo e-mail por meio de outro método, poderemos usá-lo para qualquer um dos fins indicados nesta Política.

Observação: se a qualquer momento você quiser cancelar o recebimento de e-mails futuros, incluímos instruções detalhadas para cancelar a assinatura na parte inferior de cada e-mail.

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide Xpecies to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to Xpecies or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Could my information be transferred to other countries?

Xpecies is incorporated in Switzerland. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and hosting of such information.

Is the information collected through the Xpecies Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information Xpecies collects depend on your relationship with Xpecies. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Personnel

If you are a Xpecies worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Xpecies or any of its Corporate Affiliates (as defined herein), or that portion of Xpecies or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Xpecies, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of Switzerland without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Switzerland, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or international laws.

By using Xpecies or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Xpecies. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Xpecies uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Remarketing Services

We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of serving ads across the internet to people who have already visited your website. It allows your company to seem like they're “following” people around the internet by serving ads on the websites and platforms they use most.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third-Party Services").

You acknowledge and agree that Xpecies shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Xpecies does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Tracking Technologies

Cookies

We use Cookies to enhance the performance and functionality of our platform but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the platform as we would not be able to remember that you had logged in previously.

Local Storage

Local Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

Information about General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.

What is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.

The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.

What is personal data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.

The Data Protection Principles include requirements such as:

Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.
Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.

Why is GDPR important?

GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Xpecies we strongly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.

Individual Data Subject's Rights - Data Access, Portability and Deletion

We are committed to helping our customers meet the data subject rights requirements of GDPR. Xpecies processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Contact Us

Don't hesitate to contact us if you have any questions.

Via Email: contact@xpecies.com
Via this Link: www.xpecies.com